SSD Warranty Information

KIOXIA Manufacturer’s Warranty (“Warranty”) for Solid State Drives

KIOXIA Singapore PTE. LTD. is hereinafter referred to as “KIOXIA”.

Coverage of the Warranty

KIOXIA warrants List of KIOXIA solid state drives (“SSD”) first sold to an end-user to be free from defects in components and workmanship under normal use.

THIS WARRANTY IS EFFECTIVE EITHER (I) THREE (3) OR FIVE (5) YEARS (WHICH DEPENDS ON THE RESPECTIVE PRODUCT, FROM THE DATE OF PURCHASE OR (II) FOR THE TIME PERIOD UNTIL THE "PERCENTAGE LIFE LEFT" WILL BE ZERO, WHICHEVER IS SHORTER. The "Percentage Life Left" can be found using "Health" gauge of the SSD Utility for KIOXIA products, which is available at "https://personal.kioxia.com/support"

Duration of Warranty Period

To make a warranty claim, please contact customer service, the shop or retailer from which You have purchased the Product, provide them with proof of purchase (Your original purchase invoice) showing the date of purchase, part number and serial number of the SSD.

The warranty period commences on the date of purchase. Your original purchase invoice (sales receipt), showing the date of purchase, part number and serial number of the SSD, is your proof of the date of purchase.

KIOXIA's obligation under this warranty is limited to, in KIOXIA’s sole and exclusive discretion, or replacement of the respective SSD that is covered by this warranty.

In the event that the respective SSD is no longer available, KIOXIA may either refund the current value of the SSD or, in KIOXIA’s sole and exclusive discretion, replace it with a comparable SSD.

Warranty Exclusions and Disclaimer

The Warranty with respect to your SSD is subject to the following exclusions and limitations:

a) Exclusions

The Warranty does not extend to:

Any SSD not manufactured by or for KIOXIA, or sold to an end-user in a country not covered under this Warranty.
Any SSD that has been damaged or rendered defective
(a) as a result of use of the SSD other than for its normal intended use, failure to use the SSD in accordance with the User’s Manual that accompanies the SSD, or other misuse, abuse or negligence to the SSD;
(b) by the use of parts not manufactured or sold by KIOXIA;
(c) by modification of the SSD;
(d) as a result of service by anyone other than KIOXIA;
(e) by improper transportation or packing when returning the SSD or
(f) by improper installation of third party products (e.g. cables).
Any SSD or parts thereof from which labels or serial numbers or bar code have been modified or made illegible.
Loss of any, or damage to data (e.g. pictures or videos, “data”). You are responsible for saving (backing up) any data. As a result, KIOXIA does not warrant or cover any financial or other loss, caused by data loss. KIOXIA may opt to replace the SSD submitted for warranty services which may become permanently inaccessible to you.
Fair wear and tear of consumable parts, i.e. parts that require periodic replacement during the normal course of the SSD usage, including without limitations, batteries, AC adaptors, AC/USB/AV cable, remote control or appearance parts.
Cosmetic damages such as scratches and dents, scratched, faded or discoloured covers and plastics. KIOXIA is not liable for any transport/delivery/insurance costs, import duties, taxes, licensing fees and any charges from telephone/fax communication as consequence of the failure of the SSD.
KIOXIA supplies no warranty, either expressed or implied, for any bundled software, its quality, performance, merchantability, or fitness for a particular purpose. Nor does KIOXIA warrant that the functions contained in the software will meet your requirements or that the operation will be uninterrupted or error-free. As a result, unless otherwise stated in writing, the software is sold “as is”.
KIOXIA Warranty does not cover any hardware connected to/with the SSD.

b) Disclaimer of Warranty

Except for the express Warranty provided and to the extent permitted by applicable law, KIOXIA, its Authorised Resellers or Authorised Service Providers do not issue any warranty or guarantee for your SSD. KIOXIA expressly excludes any other liability, whether expressed or implied, to the fullest extent allowed by the law. In particular, but without limit to the generality of the exclusion, any implied terms as to merchantability, satisfactory quality, fitness for a particular purpose and/ or non-infringement of third party rights are excluded whether in contract or tort. Any implied warranties that may be imposed by law are limited in duration to the term of the express Warranty given by KIOXIA to the extent permitted by applicable law. To the maximum extent permitted by applicable law, in no event shall KIOXIA or its supplier be liable for

damage to, or loss or corruption of data or removable storage media, or
any damages whatsoever (including direct or indirect damages, loss of business profits, lost savings or other special, incidental, exemplary or consequential damages whether for breach of warranty, contact, strict liability, tort or otherwise) arising out of or resulting from the use of or inability to use the products and/ or the enclosed written materials, even if KIOXIA, its supplier, an authorized KIOXIA representative, service provider or dealer have been advised of the possibility of such damages or of any claim by any third party. Any liability of KIOXIA or its supplier which is not excluded shall be limited to the purchase price of the SSD.

Obtaining Warranty Service

Your KIOXIA Warranty includes a carry-in warranty service. The warranty service will be subject to the following terms and conditions:

Consult the User’s Manual accompanying your SSD for important tips on how to operate and troubleshoot your SSD.
Note down SSD model number, serial number and a description of the problem; (e. g. error messages that appear on the screen) as well as a proof of purchase. For further information on the KIOXIA range of storage solutions contact your reseller or visit the KIOXIA website: https://apac.kioxia.com/en-apac/contact/personal.html